Refunds and Returns Policy
Effective Date: July 31, 2023
Thank you for shopping with KidsBlueLightDefenders.com, operated by self-employed. We value your satisfaction and want to ensure you have a pleasant shopping experience. Please read this Refunds and Returns Policy carefully before making a purchase. By placing an order on our website, you agree to the terms outlined below.
- Returns and Refunds Eligibility
a. Eligible Products: Our Refunds and Returns Policy applies to physical products sold on KidsBlueLightDefenders.com. Digital downloads, gift cards, and promotional items are not eligible for returns or refunds.
b. Timeframe: You have 30 days from the date of delivery to initiate a return request.
c. Condition: The product must be in its original condition, unused, and in its original packaging. Any product that is damaged, altered, or missing parts may not be eligible for a refund.
- Initiating a Return
To initiate a return, follow these steps:
a. Contact Customer Support: Email us at info@kidsbluelightdefenders.com or call our customer support team at [Phone Number] to inform us about your return request. Please provide your order number and a brief description of the reason for the return.
b. Return Authorization: Once your return request is approved, we will provide you with a Return Authorization Number (RAN). Please write the RAN on the outside of the package you are returning.
c. Shipping the Product: Ship the product, including all original accessories and packaging, to the following address:
KidsBlueLightDefenders.com Attn: Returns Department San Diego, CA 92117
Please note that customers are responsible for the return shipping costs, except in cases where the return is due to an error on our part.
- Refunds Process
a. Inspection: Once we receive your returned product, we will inspect it to ensure it meets the eligibility criteria mentioned above.
b. Refund Initiation: If the returned product meets the requirements, we will initiate the refund process.
c. Refund Method: Refunds will be issued to the original payment method used for the purchase. Please allow 30 business days for the refund to reflect in your account.
- Non-Refundable Items
a. Shipping Costs: Shipping costs for the original purchase are non-refundable.
b. Gift Wrapping: Any fees paid for gift wrapping services are non-refundable.
- Damaged or Defective Products
If you receive a damaged or defective product, please contact our customer support team immediately. We will arrange for a replacement or issue a full refund, including return shipping costs.
- Contact Information
If you have any questions or need assistance with the returns and refunds process, please contact our customer support team at:
Email: info@kidsbluelightdefenders.com
Address: San Diego, CA
We aim to provide exceptional customer service and address any concerns promptly.
Please retain your purchase receipt and this Refunds and Returns Policy for future reference.
Thank you for choosing KidsBlueLightDefenders.com. We appreciate your support!